Return Policy
At Bettoherbs, we are committed to delivering high-quality herbal and wellness products. Due to the nature of our products, we have established the following Return Policy to ensure product safety, hygiene, and customer satisfaction.
1. Eligibility for Returns
You may request a return or replacement if:
- You received the wrong product.
- The product was damaged during transit.
- The product has a manufacturing defect.
- The product has expired at the time of delivery.
- The product is missing from your order.
Return requests must be raised within 48 hours of receiving the order.
2. Non-Returnable Products
For hygiene and safety reasons, the following products are not eligible for return:
- Opened or used products.
- Products with tampered or broken seals.
- Products damaged due to improper handling or storage after delivery.
- Products returned without the original packaging, labels, or invoice.
- Products purchased during clearance or special promotional sales (unless damaged or incorrect).
3. Return Request Process
To initiate a return, please contact our customer support team within 48 hours of delivery and provide:
- Order Number
- Customer Name
- Mobile Number
- Reason for Return
- Clear photos of the product
- Photos of the outer packaging
- Unboxing video (recommended for faster resolution)
Email: support@bettoherbs.com
4. Return Approval
After reviewing your request, our support team will:
- Approve the return or replacement if it meets our policy.
- Provide instructions for returning the product, if applicable.
- Inform you if additional information is required.
Bettoherbs reserves the right to reject return requests that do not meet the conditions of this policy.
5. Replacement Policy
If your return request is approved, we will:
- Replace the product with the same item (subject to availability), or
- Offer an alternative product of equal value, or
- Process a refund as per our Refund Policy, where applicable.
6. Return Shipping
- If the return is due to an error by Bettoherbs (wrong, damaged, or defective product), we will bear the return shipping cost or arrange a pickup where available.
- If the return is requested for reasons not covered under this policy, return shipping charges may be the customer's responsibility.
7. Inspection of Returned Products
All returned products will be inspected upon receipt.
Returns may be rejected if:
- The product has been used.
- The product is damaged due to customer misuse.
- Original packaging or labels are missing.
- The returned item does not match the original order.
8. Health & Safety
As our products are herbal wellness products intended for personal use, we cannot accept returns based on personal taste or preference, change of mind after delivery, dissatisfaction with personal results or expectations, or incorrect usage of the product.
Individual results may vary depending on lifestyle, diet, and health conditions.
9. Order Refusal
If a customer refuses delivery without a valid reason, any applicable shipping or handling charges may be deducted from the eligible refund.
10. Contact Us
For any return-related queries, please contact:
Bettoherbs
Marketed by RiseArka Solutions
Address:
18/9, 3rd Floor, 100 Feet Outer Ring Road,
BTM 1st Stage, AR Plaza,
Above Sangeetha Mobile Showroom,
Bengaluru – 560029, Karnataka, India
Phone: +91 8977787146
Email: support@bettoherbs.com
Important Notes
- Please inspect your order immediately upon delivery.
- Keep the original packaging until you are satisfied with your purchase.
- Return requests must be submitted within 48 hours of receiving the product.
- Products must be returned in their original condition with all accessories, labels, and invoice (where applicable).
- Bettoherbs reserves the right to amend this Return Policy at any time. Any updates will be published on www.bettoherbs.com.
We appreciate your trust in Bettoherbs and are committed to providing a safe, reliable, and satisfying shopping experience.