Refund Policy
At Bettoherbs, customer satisfaction is important to us. We strive to deliver high-quality herbal and wellness products. Please read our Refund Policy carefully before placing an order.
1. Eligibility for Returns & Refunds
You may be eligible for a replacement or refund under the following circumstances:
- You received a wrong product.
- You received a damaged product.
- The product was damaged during transit.
- The product has a manufacturing defect.
- The product is expired at the time of delivery.
To request a replacement or refund, you must notify us within 48 hours of receiving the order.
2. Non-Returnable Products
Due to hygiene and safety reasons, we do not accept returns or offer refunds for:
- Opened or used products.
- Products with damaged or missing original packaging caused after delivery.
- Products purchased during clearance or special promotional sales (unless damaged or incorrect).
- Products returned without proof of purchase.
- Products damaged due to misuse, improper storage, or negligence.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:
- Order Number
- Customer Name
- Photos of the product
- Photos of the outer packaging
- An unboxing video (if available)
Our team will review your request and respond within 2–3 business days.
4. Refund Process
Once your refund request is approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refund processing may take 7–10 business days, depending on your bank or payment provider.
- For Cash on Delivery (COD) orders, refunds (if approved) will be processed via bank transfer after the required account details are provided.
5. Replacement Policy
Eligible products will be replaced at no additional cost.
Replacement requests are subject to product availability. If the same product is unavailable, we may offer:
- A similar product of equal value, or
- A refund, as applicable.
6. Order Cancellation
- Orders can be cancelled before they are dispatched.
- Once an order has been shipped, cancellation requests may not be accepted.
- If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.
7. Delivery Refusal
If an order is refused or not accepted at the time of delivery without a valid reason, shipping and handling charges (if applicable) may be deducted from any eligible refund.
8. Failed Deliveries
If delivery fails due to an incorrect address, unavailable recipient, or incorrect contact details provided by the customer, additional shipping charges may apply for re-dispatch.
9. Health & Product Disclaimer
Bettoherbs products are intended to support general wellness.
As individual health conditions vary, we do not provide refunds based on dissatisfaction with personal results or expectations, provided the correct product was delivered in good condition.
10. Contact Us
For any refund, replacement, or return requests, please contact us:
Bettoherbs
Marketed by RiseArka Solutions
Address:
18/9, 3rd Floor, 100 Feet Outer Ring Road,
BTM 1st Stage, AR Plaza,
Above Sangeetha Mobile Showroom,
Bengaluru – 560029, Karnataka, India
Phone: +91 8977787146
Email: support@bettoherbs.com
Important Notes
- Please inspect your order immediately upon delivery.
- Keep the original packaging until you are satisfied with the product.
- Refunds and replacements are subject to verification by our support team.
- Bettoherbs reserves the right to reject refund or replacement requests that do not meet the conditions outlined in this policy.
We appreciate your trust in Bettoherbs and are committed to providing a smooth shopping experience.